Traditionally, the hospital’s main aim has been focused solely on the treatment of diseases. However, in nowadays, the mission of a hospital has been extended to health promotion, disease prevention, as well as follow-ups after discharge and long-term care in an attempt to provide quality patient-centered and holistic healthcare. Furthermore, public teaching hospitals are obliged to cooperate with government’s public health policies to provide emergency and critical care services, to promote research and development, and to encourage staff training in order to benefit all citizens. All the medical care institutions supervised by the Ministry of National Defense share the responsibilities and efforts to take care of our serviceperson, veterans and their families while relieving those serving in the front line.
The Tri-Service General Hospital is such public hospital exhibiting those qualities mentioned above. Therefore, all hospital staffs need to recognize that only with tender solicitude like a parent, will lead to the highest quality care and patient satisfaction. Overall, our core values constitute of “Care, Quality, Discipline, & Innovation”. While the basic principle of management lies within discipline, it does not restrict how a person thinks but, on the contrary, allows sufficient capacity for one to explore in innovative ways. I wish to create such an environment where every staff can fulfill his or her potentials to the fullest.
The Tri-Service General Hospital, originally the 801 Army General Hospital,
was established in 1946, and evolved from the Taiwan Army Hospital,
Fifth Logistics General Hospital, First Army, Navy, and Air Force
General Hospital, and First Army General Hospital respectively.
In May 1968, are organization took place and the Tri-Service General
Hospital came into being; the hospital then moved from its original
location at Xiao Nanmen (Little South Gate) to No. 8, Tingjhou
Road Section 3, Taipei, starting a new era in military medicine.
Currently, the Tri-Service General Hospital (TSGH) is a teaching
hospital under the jurisdiction of the
Center that provides clinical treatment to military servicemen on
active duty, patients with medical insurance, and the general public,
while it also conducts training and research. For many years it has
been rated by the Department of Health as a first rate teaching hospital
on the level of a medical center. In order to cope with a rapidly
changing medical environment and to improve and develop military
medical education and operations, it was decided to centralize both
in one facility in the Neihu District of Taipei under the name of
National Defense Medical Center (NDMC). The move to this facility,
construction of which began in January 1990 and was completed in
April 2000, and which covers an area of 43 hectares, took place in
After the move, even though the hospital faced streamlining of the army
after which the number of employees (including employed civilians)
totaled a mere 2,826, planning of medical resources was based on
the accommodation of 1,712 beds and a demand of a daily average
of 5,000 outpatients, 250 emergency patients and 2,000 inpatients.
In addition, aerospace medicine, undersea medicine and nuclear
radiation injury prevention were included in the scope of service.
The brand new
Center does not only meet the demands of the 21st century in terms
of architecture and facilities, environmental protection (processing
of waste water, gas and material) also conforms to the latest regulations.
Administrative management of the hospital, in particular of nursing
and pharmaceutical affairs, has been computerized, and in order to
serve the large number of patients, each year outstanding members
of the hospital’s medical team are given the opportunity to acquire
the latest knowledge and skills from medical centers worldwide. At
the same time, seeking to continuously improve medical treatment
and keep up with the future development of the respective departments,
the hospital continues to purchase modern medical equipment and has
established a PET center,
Care & Research
Center and Traditional Chinese Medicine Department. Thus, through
improvement and modernization of hardware and software, the
Hospital aims to enhance the quality of medical services provided
to the military, their families and civilians with medical insurance,
as well as its operational proficiency.
The short-term objective of the
Hospital is to realize ambulatory care and problem-oriented education.
In order to introduce a new system conform to Western medicine, the
training of medical professionals and organization of international
seminars on clinical medicine have been set as long-term goals, and
it is expected that with its base in Taiwan and its view onto the
world, the Tri-Service General Hospital will be able to fortify its
leading position in the medical world of Taiwan and evolve into a
medical center of international ranking.
With regard to medical research, the
Hospital is rated by Academia Sinica as one of the three largest
centers for clinical medicine in
. In addition to performing research in conjunction with both local
and international academic research institutes (such as the National
Health Research Institute), and excelling in the field of cancer
research, in recent year emphasis has been placed on the development
of military medicine research. The achievements made in research
are utilized in teaching and medical services, while through medical
ethics education an endeavor is made to strengthen doctor-patient
relationships, in recompense for the military and general public
and so as to set an example for other military hospitals. With a
spirit that constantly aspires self-improvement, the
Hospital continues to engage in and enhance medical research and
medical ethics education so as to elevate the overall level of medical
care. The brand new
Hospital that provides whole-hearted service will thus become the
primary choice of the public seeking medical care.
To provide the servicemen, servicemen’s family dependants and civilians with the best medical service.
Becoming the top choice hospital for the public;
2. Becoming the health guardian for the community;
3. Becoming a internationally recognized medical center.
1. Promotion of holistic, community and international health.
2. Innovation of technology and development of medical characteristics.
3. Advancement of medical education and cultivation of varieties of professionals.
1.To provide medical center-level multi-disciplinary medical service.
2. To ensure the health of military personnel and to strengthen the power of national defense.
3. To execute the national policy.
Care, Quality, Discipline and Innovation
a Patient-centered health care system:
up accessible medical environment.
u Established one-stop
provide counseling services for the public.
area navigation provided by colored lines.
information: registration and medical records application on the
web, clinical progress inquiry, online pharmacopoeia, health education
home pages and e-suggestions.
translations of building signs, medical information, guidance and
Bank and Post Office are available in the hospital.
bus lines throughout the hospital premises for easy commuting.
area available to meet visitor and patients’ needs.
parental washrooms in the outpatient & emergency service sections.
the largest “
Center ” and “Burn Center” in
the Nin-jin ward for hospice care, and implemented total care in
four major aspects.
quality check-up and treatment services:
We have introduced “System of Surgery Ward
with Fixed Foundation”, “ Electric Transfer Unit for Surgery”,
“Photographing System for Surgery Teaching”, “Computerized
Tomography Scanner”, “Magnetic Resonance Imaging”, “ 3D Stereotactic
System”, “PET/CT Scanner”, “3D Navigator System”, “Hyperbaric Chamber”,
“Scintillation Gamma Camera”, “Da Vinci surgical system”, “Electric
Closed Circuit Television System ECCTV”, “Percutaneous endoscopic
lumbar Disectomy”, “PHILIPS Achieva 3T MRI” and “Clinical
Information System” in order to raise our medical level.
The relocation to Neihu has brought the
Hospital ’s facilities to a whole new dimension. The administrative
management has been fully computerized in order to better serve the
military and the public. We are greatly confident in our position to
provide patients with high quality medical care and to further look
after their physical and mental well-being.
To build a safer and higher quality medical
environment, a quality assurance division has been set up to monitor
various hospital activities. An efficient and user-friendly environment
is what we have in mind. In 2004, we won several awards to include
the National Quality Award, Quality of Services Award and National
Bio & Medical Care Quality Award. In the future, we will keep
promoting projects such as quality identification, customer satisfaction
sensors, traffic service, employee suggestions and goals development
by Balance Score Card are only a few to mention in our future development
With high Standards being our main focus,
we hope to build up an image of a high quality medical facility where
when it comes to seeking medical aid, Tri-Service would come to mind
first. And that is what “Our heart, Our Services!” is all about.
Our teams work hard to be the nation’s health watcher, our hospital
aims to keep up the international standards on the world stage, our
long term goals include cycle of quality control, clinical path,
ISO9001 identification, patient safety promotion and quality indicators
We are dedicated to achieving our visions
with a core value of “Care, Quality, Discipline and Innovation.” It
is the common consensus of the hospital administrators that to remain
at a high standard, three areas need to be looked at closely; quality
medical services, solid education & training, advanced research
and development. Currently, we are moving in this direction.